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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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December 11, 2023
All in one solution for remote management
Neuvision uses ConnectWise to manage all of our clients' infrastructure and offers remote support to individuals that need computer help. This platform helps us tremendously in getting our clients out of computer issues related to adding network devices, removing malware and virus to administering server off hours without the need to physically be there onsite.
- Remote access to computers.
- Reconnecting after a reboot or switching between user profiles on the same computer.
- Recording of sessions so that we cannot be help responsible for something we did not do.
- Multiple sessions where one employee can work on 3 concurrent computers at the same time.
- Upgrading clients sometimes is an issue where we eventually have to uninstall and reinstall.
- The capabilities of enabling the audio device on the computer we are managing so that we can hear what the computer is putting out. This functionality might be available and if it is I don't know how to implement it.
- Should do more webinars to demonstrate what the platform can do.
October 06, 2022
Replaced LogMeIn with Connectwise Control
We use ConnectWise Control to remote into client PCs and service customers as part of our MSP.
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate.
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
April 16, 2021
ConnectWise Control works really well for us.
We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
April 14, 2021
ConnectWise Application Review
ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
- Share screen, files, chats between users
- Easy and automatics agent deployment
- Reconnection if the session reboot
- Assigned station to specific user
- Allow access to PC console session
- Secure access with 2 factors authentication
- Single pane of glass for administrative
- Agent backward version is not support
- Did not have single sign on to assign desktop
- User profile and Active Directory GPO imbedded would be nice
April 14, 2021
ConnectWise Control is almost perfect
It is a very robust piece of software that allows remote connection for support. It does not require a lot of network speed for a decent connection which is nice. It also appears to work well on Mac's and PC's. The ease of connection also makes supporting non technical users easier
- Connects easily
- Low Internet speeds on both sides still allow great connection
- Secure Connection when working
- Multiple OS supported
- It doesn't appear to work with Chrome OS
- No iOS support
- No Android Support
February 11, 2020
ConnectWise Control Review
We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.
- Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
- Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
- I can see UAC prompts.
- Organizing connected machines is very easy.
- Removing decommissioned machines could be more intuitive.
- Settings per organizational unit would be good too. If they are there I still need to find them.
- The ability to choose different color schemes.
October 02, 2019
ScreenConnect Saves Money
This program allows us to remotely resolve issues without having to roll a tech on site. This saves us valuable time and money. It's also built in to ConnectWise so it's easy to integrate and connect right to our customer's computers.
- Quickly connects to customer computers without too much trouble from the customer's end.
- Allows us to control UAC.
- Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
- Sometimes getting control over UAC is cumbersome.
- Random issues connecting to macs.
- File transfer could be easier.
We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.
- The connections are reliable and smooth.
- Transferring and receiving files from remote computers is straightforward and typically works perfectly.
- Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
- The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
- The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
- By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
- The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
- The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
June 18, 2019
Great features and excellent value
We use Connectwise Control to provide support and maintenance for our clients. This is either on an 'on-demand' basis or as part of an ongoing maintenance/support agreement. We support both the end-user with IT issues and also use it to maintain server infrastructure. As we are an IT service provider, Connectwise Control, is absolutely essential. It allows us to perform our day to day tasks. Being able to start up ad-hoc support sessions easily from both the web app and via a mobile device is critical. In fact, being able to support end-users and initiate a remote support session from the smartphone app is by far the most useful feature to us as a business. As we are often out of the office and may be required to provide remote support at short notice without having access to other devices. Being able to do this from a smartphone is the 'killer feature' for us.
- It is very easy to initiate a remote support session from within the web UI.
- Remote sessions are persistent, but you can easily install 'permanent' access from within the basic support session (which helps with Mac in particular).
- The client installer for remote access is very small for PC.
- When you reboot a Mac running a basic support session you lose connectivity. You need to install 'permanent access' to maintain connectivity following a reboot. It would be great if you did not need to do this.
- On Mac, you need to permit access to the app through 'Accessibility' options. This is since 10.14. It is an extra step which complicates the remote access process. It would be good if this was automated.
- When someone sends a message through the client app you need to scroll down the list of computers to find the indicator showing who left the message. It would be good if you could click a link or button near the top of the screen to show you those computers that have sent a message.
June 17, 2019
Best Remote Desktop Software Around!
Currently we are using ConnectWise Control throughout our entire organization. It has increased our productivity immensely and opened the doors to many remote opportunities that we did not have before. We are now able to monitor and assist our employees within seconds of receiving a call for help. It's been the best remote management software that I've ever used.
- Administrative Control. You can control everything from the individual roles that are assigned to each user down to the specific look of the application.
- Speed. The remote connection quality is the smoothest I've seen of the 5+ alternatives I've tried even on a slow connection.
- Ease of use. It's extremely easy to install the client on workstations and servers and connecting to the clients is as simple as can be.
- Bird's Eye View. I love that CW Control allows you to see the specs of each PC from within the main site as well as a preview screen of what is being displayed on the desktop.
- Commands. One of the coolest features of CW Control is that it allows you to send CMD and Powershell commands directly from the main website to any PC that has the client installed on it. No need to remotely connect first.
- The drop-down toolbar in fullscreen mode can get in your way when trying to close or minimize a remote application. If your mouse goes too high and bumps the top edge of the screen the toolbar will lower and you will close out of the remote session window instead of the remote application.
- Available hard disk space is not shown in the list of specs for each client. That would be incredibly useful for many IT professionals using this software.
- The "Meetings" portion of CW Control is lacking features to the point of us having to use GoToMeeting for our conferences instead.
- Mobile app could have a better control scheme such as what TeamViewer uses.
June 11, 2019
Remote access made easy
When a client has issues on their computer or even a family member's computer, I use this product to connect remotely to resolve issues.
- Update Installations.
- Remote access to devices.
- Grouping of devices by company and device within.
- Allows me to have custom links on the taskbar icon.
- Upgrades on my server, make it an option to perform an upgrade from the admin screen to the software.
- Having it require a windows login even if the device is not locked. This prevents people from hacking and logging onto other systems without a password requirement. Currently, it only asks for the remote devices password if it is already locked.
- Better pricing for the small and mostly personal use of the product.
June 01, 2019
Above the rest? Yes!
ConnectWise Control, initially, was just being used by our IT department. However, as of a few weeks ago, our HR and our training team have hopped on and are using it, too.
For IT, this allows us to easily remote into managed/unmanaged company devices. We work in a model similar to franchising, so many of our offices we don't have full control of all of their devices. Our HR and training team uses ConnectWise Control to provide training to new employees. It's valuable to be able to see their screen remotely, as well as provide annotations.
- Remotely view/manage a computer. I have used TeamViewer, LogMeIn, and WebEx Support at previous jobs. ScreenConnect does this the best out of all of them.
- Easily send/join sessions. While I do like LogMeIn and TeamViewer's approach better, ConnectWise Control has a lot of flexibility here, too. With the extension that allows users to create their own session, opposed to just joining, it adds that extra valuable layer.
- Manage remote endpoints through the "access" functionality. Being able to preload computers with an agent is definitely a nice plus without needed an RMM solution.
- SAML single sign-on. While it is a live feature, last time we tried to implement it, we were told there was a bug preventing it from working with our particular cloud instance. To my knowledge, this bug has not yet been resolved.
- Custom domains. It would be create if the cloud instances supported custom domains.
- More advanced custom scripts. It would be nice to be able to integrate more-advanced scripts like the ones in ConnectWise Automate. Different solution, sure, but definitely would be a nice bonus.
We use ConnectWise Control primarily for remote access and monitoring of our client's networks. It allows us to easily support over 150 seats and growing. We use it on a daily basis and frankly couldn't live without it.
- Very easy to deploy and update.
- Cloud-based means easy access and management from around the world.
- Large range of extensions allows you to customize your functionality.
- Speed issues in certain circumstances.
- Mobile client needs to support email address login.
We use ConnectWise Control regularly to solve problems on computers not local to our building. It's primarily used by our IT dept. and it helps them fic things fast without having to visit the clients or have their computers shipped to HQ. It saves us many hours and dollars in support costs.
- Fast connection; saves time.
- Client applet is light and fast.
- Rich feature set allows full control of remote computer/server.
- Blank remote screen and lock input is very useful in warehouse environments when multiple users may approach the remote computer.
- Reboot into safe mode and stay connected is a great tool.
- Small applet to download is fast and easy to connect with clients who don't have the client software installed.
- Love the interface, very intuitive and easy to work with.
- Zoom into the remote screen would be nice the to have in the same way it can be done on a mobile device
- Windows UAC prompts are handled a little roughly, it could be better, easier.
- Some problems controlling Apple clients from a Windows host.
May 23, 2019
Best remote access tool ever
We use it to remote into systems and support our clients. It is by far the best remote access tool I’ve ever used. It’s quick to install, quick to connect, and quick to remove as well. It also tends to work better across slower connections which is valuable as out in Hawaii, we don’t have the fastest speeds.
- Fast - install, removal, connection
- Light - doesn’t kill system resources, small install package
- Simple setup
- Command prompt emulator is trash. It executes commands but if that command returns a prompt, it cannot handle that. So you have to include responses to the prompts in the initial command.
- UI on the website could use work. Things like groups not automatically reordering by alphabetical order, separation of servers and workstations, etc.
- Wish the agents could be renamed easier...in add/remove the default creates a install of agent2848399374773...so if another company and I both use screenconnect, it makes it hard to determine whose software is what.
We have a variety of software sets and databases that are licensed to one device by their developers. In commercial real estate, we are often in the field, and cannot return to the office for a quick search using these tools. For us, using something like ConnectWise allows us to access these systems while on the go, without having the constraint of being in our main office.
- Easy Client Management: adding and removing devices is it nuanced but is very easy from a management perspective
- Easily share files between devices: this is huge for my organization as we are working with large data sets. Though lag is minimal, it is easier to download the data directly to my device from the connected device from the file-sharing tool.
- Though removing and adding devices isn't terribly difficult, it isn't the most intuitive for a non-technical user. Could be a bit better on that end.
- "End Session" has always been a pain point for me. It reads as if it will end the currently connected session. A number of our users have clicked this in error and removed the device from our available sessions lineup. Minor change, but should be implemented
- Continue to improve on video/screen quality. Our internet speeds in most of our offices is near 1Gb/s and true speeds are pretty close to that. We still have some pretty aggressive lag on some days. Usually great, but there is always room for improvement in the compression and transmission of this feed.
May 16, 2019
Surprisingly Painless
ConnectWise Control is used both internally to support a global team of consultants working in remote work sites with poor access to local support options, as well as used externally to support a number of our clients and partners. With a globally distributed workforce, technical support becomes an absolute nightmare without the right tools and processes in place, something that we have been able to greatly improve upon since the adoption of ConnectWise Control.
- Easy to deploy to both full time and temporary one off users
- Relatively simple to set up and manage
- Improvements being made to better support 2FA options
- Still a long way to go before the 2FA options are where they need to be - supports only a single hardware token device, lose your YubiKey for instance, you can't configure a backup device
- Remote control of users with multidisplay set ups can get a little fiddly
May 15, 2019
Highly Recommend ConnectWise
As IT director at Lang Realty, I oversee more than 120 computers located in 11 different offices servicing over 400 real estate agents and staff. ConnectWise makes this process a breeze! From any place where I have internet access, I can see if all my systems are online and available. I am also able to use this ConnectWise for training as I can remote into the computer the agent is using and demonstrate or resolved any issues. Also, I can create an access session for those users that are not part of our internal infrastructure. Having the software running on the background of all host computers makes it so easy to access. Installation and setup were a breeze and their support is unparalleled. One of the features I like the most is the Toolbox. That allows me to run any program I need for troubleshooting straight from the shot computer. ConnectWise allows me to classify by location each computer, so identifying the one I need to access is really simple. ConnectWise is every IT manager/director's dream system come true. I highly recommend it!
- Great support
- Awesome features
- Ease of access
- Ease of setup
- Ability to use the system from my mobile phone
- Ability to share the screen of the person accessing remotely
May 15, 2019
Control is by far the easiest and strongest remote connectivity platform I've experienced.
Control is used to quickly and efficiently configure assets, resolve issues and address technology needs very quickly remotely.
- We use it to manage the IP PBX for SIP Phones including moves, adds and changes, configuration changes, call routing and blocking and almost everything else.
- We use it for Server management and configuration changes including Active Directory.
- We use it regularly for core switch changes and troubleshooting.
- We use it to manage, configure and troubleshoot issues with the primary Firewall.
- On remote devices like the iPad and iPhone, the virtual cursor could have better logic to follow the screen movements and zooming rather than staying off screen until physically moved.
- The commonly used scripting changes in the Admin Area could have better organization and implementation rather than being bundled together with every other change.
May 15, 2019
Great software for IT technicians
Connectwise Control allows me to not only remotely manage servers and devices within my company but also provide remote support for our customers.
- Easy to use
- Fast and reliable remote connection
- Affordable
- Honestly, I do not have any complaints about this software.
We use ConnectWise Control as a remote access tool for workstations around the world. With it, we are able to help handle helpdesk problems on remote computers and have also used it for training purposes. For our remote workers around the world, this is extremely helpful. We are a one person IT shop and saving any time at all is extremely helpful. When we initially set up a new computer, we install the client so we can remotely access the workstation when needed. When a user has a problem, it's very easy for us to connect and make sure we understand the problem correctly. In training, it is especially helpful because we can allow the user to follow instructions but we can watch "over their shoulder" while they do it. This makes it much easier to see what they do as they do it.
- Remote support clients - we can access whenever they are online.
- Easy creation of named or coded sessions.
- Basic customization for brand recognition.
- Allows us to use 2FA to ensure only authorized personnel can access installed clients.
- Remote support for mobile devices.
May 08, 2019
ConnectWise Control provides all of the features that we need with great licensing flexibility
We use ConnectWise Control to provide remote support and off-site systems management services to customers.
- ConnectWise Control has licensing terms that are much more scalable than other solutions, from small businesses to large enterprises.
- There is a lot of flexibility regarding permissions for users, both for IT staff and end users.
- It has both hosted and on-premise models.
- I would like to see more flexible licensing for the self-hosted model so that smaller businesses could take advantage of it
We use Connectwise Control (Screenconnect) as our primary remote control software, supporting nearly 400 connected devices. We have deployed it permanently to all our clients as well as use it for ad hoc connections. We also have remote connections to servers and workstations through other means, including our RMM platform, but ConnectWise's ease of use, speed and versatility have made it our go-to for our management uses.
- Highly resilient maintaining the connection.
- lightweight agent on the desktop.
- Scales and organizes connected devices well.
- Includes tons of options to control the connection type and quality.
- Needs better support for sound events on the client.
April 22, 2019
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
ScreenConnect has made our daily workflow much easier when trying to connect to remote users. It's easy for end users to install if we need to gain immediate access. I would recommend this product for the simple fact that it makes our help desk run so much smoother, and we can quickly help the customer. Only the IT department uses it. the chat feature is also handy when we need to contact end users quickly instead of calling their office.
- Easy to install.
- Easy to access remote desktops/laptops.
- Helps us do our job more efficiently.
- Toolbox.
- chat feature
- The snapshot of end users screen could be a little bit bigger